Privacy policy

 

We, the Solav.eu Global online shop, Schirmerstr. 35, 40211 Düsseldorf, Germany, E-mail: info ( at ) solav.eu take the protection of your personal data very seriously and adhere to the statutory provisions on data protection.

Providing your contact details (name and address) during the ordering process is voluntary. It only serves to make the order easier to find and as an additional means of identification when the order is picked up. In this case, the legal basis results from Art. 6 Para. 1 f) GDPR, based on our interest in making the processing of the order customer-friendly.

Shipping service providers may pass on your personal data as part of the order processing.

Data processing for electronic payment transactions

When you pay with your card, we as a retailer collect personal data via our payment terminal. We transmit data to the network operator. The network operator and the respective payment service provider (e.g. acquirer) process the data to accept and bill the payment transactions. This is done in particular for payment processing, to prevent card misuse, to limit the risk of payment defaults and for purposes prescribed by law, such as anti-money laundering and criminal prosecution. For these purposes, your data will also be transmitted to other responsible parties, such as your card-issuing bank.

Many steps are necessary in order for you to be able to pay securely with your card. As the merchant where you pay by card, we therefore work with a network operator and – in the case of credit card payments – with one or more acquirers. We, the network operator and the acquirer are separately responsible for the processing of the data in their own technical sphere of influence as follows: We are responsible for operating the payment terminal at the cash register and, if necessary, for our internal network up to the secure transmission via the Internet or telephone line the network operator responsible. Network operators are responsible for the central network operation, the processing there, recoding, risk assessment and further transmission. Acquirers are payment service providers regulated in accordance with the Payment Service Supervision Act (ZAG), who accept and settle payment transactions for us.

As part of the cashless payment of your purchase (e.g. using a bank card), depending on the means of payment, your corresponding payment data (IBAN or credit card number, card expiry date, card sequence number, credit card type, PIN, verification data of the card-issuing institution, date, time, amount of payment, terminal ID, i.e. location, company and branch) are passed on to the payment service providers responsible for this purpose (network operators, acquirers and banks) exclusively for the purpose of payment processing. If you pay for your purchase with a voucher from the Social Welfare Office or the Federal Employment Agency, information contained on the voucher and the data of your purchase will be exchanged with this authority for payment processing in accordance with the conditions of the issuing authority of the respective voucher.
The same applies if you dispute a credit card payment transaction that was made with your card: in this case, the payment receipt (with your signature) can be passed on to the card-issuing institution. Neither a name nor an address is passed on.

The forwarding of the payment data is necessary in order to complete the payment process and thus the purchase. If you do not want your data to be provided for this purpose, you have the option of paying in cash.

Legal basis for the processing of the data: Article 6 Paragraph 1 b) GDPR for checking and processing your payment to us as a dealer.

Contradiction in individual cases
You have the right, for reasons that arise from your particular situation, to object at any time to the processing of data that is based on Article 6 (1) f) GDPR, i.e. to the processing of data on the basis of a weighing of interests. If you justifiably object, your data will no longer be processed on the basis of Article 6 (1) f) GDPR, with two exceptions: